/w=256,quality=90,fit=scale-down)
Step-By-Step Instructions
- Availability Report
- Specific Order Search
- Inventory Status
- Enter Late Order
- Enter Immediate Pick
- Delivery Minimums
Effective March 1st, sales order delivery fees will increase to:
4 cases/$400 for NY & NJ
5 cases/$400 Upstate
$12.00 fee if minimum is not met
$5.00 fee if minimum is not met and there are loose bottles (no bottle fee if the order makes a minimum)
Any orders $150 or less will not be shipped and should be a hand delivery
Please communicate these upcoming changes to the Sales Force.
Documentation and Resources
Insert linked database to documentation and resources.
Instructions
Delivery minimums: All orders in “Pending” and “Mobile Pending” must be reviewed by the orders team to make sure the orders meet the requirements for free delivery. Do not waive any delivery fees. Any requests to do so must be approved by an Operations Manager.
- 2 Keg minimum on orders
- 4 cases/$400 for NY & NJ
- 5 cases/$400 Upstate
- $12.00 fee if minimum is not met
- $5.00 fee if minimum is not met and there are loose bottles (no bottle fee if the order makes a minimum)
- Any orders $150 or less will not be shipped and should be a hand delivery
$25 return restocking fee for customer refusals or undelivered orders caused by the customer, *First instance fee will be waived any future instances will be charged every time.
Must inform sales rep and customer that the return fee will be applied if it happens again.
Notation must be made on the account customer card in credit management.
This fee must be applied by the second offense and thereafter. No exceptions.
Any customers that do not pay will be placed on COD terms with T Edward.
Exceptions:
Out of Stock/LOV items- All sales reps must make every effort to add on to an order to make the minimum.
If the item has been out of stock for 2 weeks or more, delivery fee will not be waived. If you are unsure, please ask your manager
Sales rep responsibility to communicate outages and suggest replacements.
All notes of exceptions must be kept on an excel sheet for review weekly, please notate the items out of stock that were being ordered to Sales Management and Operations Managers.
Bottle King stays the same
ETA
