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Owner
U
UntitledU
UntitledVerification
Verified
Department
Tech
Type
Standard Procedure
Use Cases
Company WideTech
SOP Overview
Include an overview here.
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Related Systems/Applications
Documentation and Resources
Add/Upload Documentation and resources related to this SOP
Business Central
When an issue is received that is related to Business Central a Tech Team Member is assigned to the ticket and that team member will follow these steps.
- The Opened Ticket is submitted to the Issues Channel of the Tech Team on Microsoft Teams and the submitter is tagged. This ticket contains the Issue, Ticket #, Priority, Tech Team Member assigned and a link to the Ticket in the Issue Tracker in Notion.
- The assigned tech team member will reach out to the individual either individually or with the rest of the Tech Team included to start a dialogue to troubleshoot the issue and guide the employee through the proper troubleshooting steps.
If an Issue is Found
PocketAdvantage
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Issues with Orders
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Issues with Items
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Issues with Missing/Wrong Data
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