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Owner
U
UntitledU
UntitledVerification
Verified
Department
Compliance
Type
Email Response
Use Cases
OrdersCreditCompliance
SOP Overview
Below is the template email to send to SLA (cc compliance and SLA counsel) to request approval for a return for error after two weeks.
Counsel provided approval the last time within 24 hours.
Please use to request approval for return of product
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Table of Contents
Documentation and Resources
Add/Upload Documentation and resources related to this SOP
RE_ PICK Up_ barrage C11361_DEFAULT.msg162.0KB
Step-By-Step Instructions
One note – this is just covering returns for error
If they are trying to return for defective product it is more complicated.
We need to notify all customers that they can return the same products if they want to.
We have not come up with a clear cut way of doing that yet.
Contents of Email
- Address to
- Counsel Paul Karamanol - Paul.Karamanol@sla.ny.gov
- SLA – Wholesale.Bureau@sla.ny.gov
- CC
- compliance@tedwardwines.com
TEMPLATE
Subject: Return and Exchange Approval Request - Serial # 1268314 T. Edward Wines, LTD
Good afternoon/morning,
We would like to request approval to pick up and exchange a case of spirits/wine from one of our customers.
[Reason for request] For example: The case was mislabeled resulting in the customer receiving the wrong item.
Wholesaler Serial# 1268314
Edward Wines, LTD
66 W Broadway, Suite 201
New York, NY 10007
Customer License #
Customer Name
Brand Name and Type:
Date Sold:
Price per Case:
Reason for Return:
Date notified of error:
Explanation for error:
Explanation for delay:
Please let us know if you need any additional information.
Thank you so much.
Please stay safe and keep well.
