How to Create a Credit Memo in CT Nav

Owner

Untitled

Verification

Verified

Department

Credit

Type

Standard Procedure

Use Cases

CreditTEW Connecticut

SOP Overview

🖥️

Credit Memos are created when a customer refuses items at the time of delivery, Breakage by Poulin or Van shorted.

‣

Terminology

Table of Contents

Documentation and Resources

Add/Upload Documentation and resources related to this SOP

Step-By-Step Instructions

To Credit a customer, we need to go to Customer Credit Memo in Navision.
Hit Tab on the credit memo to populate the customer list and type in the customer's name you want to credit. In this case it is Cork & barrel.

On the customer card we need to locate in balance the invoice we need to credit. Once found we need to copy the invoice number S make sure it is the correct order. Then we have to go back to the credit memo on the bottom click Functions - Copy Document paste the invoice number in Document NO. We need to check off Include Header.

Credit Team then has to change the document date and posting date to the date you are creating the credit memo.
To ensure everyone knows what invoice the credit is for we have to then under posting Description change the credit memo number to the invoice number removing the S and adding an A to the end of it. Once changed we need to also update the Tab Invoicing on the credit memo.

Next, we delete lines accordingly. Copy Document feature copies the whole invoice it is up to Credit to delete the line items that customers did receive. The only thing that should be remaining on your credit memo is the items you are crediting. To delete you just highlight where the arrow is you right click and select delete. The only remaining Item that should be left on the credit memo should be the 2 bottles that were refused at time of delivery in this case it is SP622-22 :)

Next, we must enter the Return Reason Code. In this case we will input refusal rep error.

Once this has been completed click Functions - Release Once the order is released status will show released. We give a quick look before posting to ensure there is a price in Unit Price Excl Tax and it hasn’t changed then we are ready to post our entry.

12 . Click Post - Post and click yes.